Your personal data is handled with care at jl999. This Privacy Policy explains what information we collect, how we use it, and the rights you have as a Filipino player on our platform. Please read this page carefully so you know exactly how your data is protected.
When you register and use jl999, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals via GCash or Maya. We also collect technical data automatically when you access the platform, such as your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious behaviour, and improve the overall experience for all users. We do not collect more information than is reasonably necessary for the purposes described in this policy, and we do not purchase or obtain personal data from third-party data brokers. All data collection is carried out in accordance with applicable Philippine data privacy regulations.
The personal information we collect is used primarily to create and manage your jl999 account, process your deposits and withdrawals, and verify your identity when required. We also use your data to send you important account-related communications, such as transaction confirmations, security alerts, and updates to our platform policies. Where you have opted in, we may send you promotional messages about new games, offers, or platform features — you can opt out of these at any time throughyour account settings. Your data is also used to fulfil our legal and regulatory obligations, including responsible gaming checks, age verification, and anti-fraud monitoring. We process your data only for the purposes stated in this policy, and we do not use it for automated decision-making that produces significant legal effects without human review. Any new use of your data beyond what is described here will be communicated to you before it takes effect.
jl999 does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors like GCash and Maya, identity verification services, and cloud infrastructure providers. These third parties are contractually bound to handle your data securely and only for the specific purposes we have authorised. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by Philippine law or a valid legal order. In the event of a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your data with advertisers or unrelated commercial entities.
jl999 uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the user experience for Filipino players on mobile and desktop. We do not use third-party advertising cookies or allow external ad networks to track your behaviour on our platform. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. By continuing to use jl999 after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the jl999 platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured, access-controlled environments. Our team conducts regular security reviews and monitors platform activity for signs of unauthorised access or data breaches. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data privacy laws. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone. If you suspect any unauthorised activity on your account, contact our support team immediately.
As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your data in certain circumstances. You may also object to specific types of processing, request that we restrict how we use your data while a dispute is being resolved, and ask us to provide your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team with your request and we will respond within the timeframes required by law. We may need to verify your identity before processing certain requests to protect the security of your account. jl999 is committed to honouring your data rights promptly and transparently.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and business obligations. Transaction records and identity verification documents may be kept for a minimum period as required by Philippine financial regulations and anti-money laundering rules. Once the applicable retention period has expired and there is no longer a legal basis for keeping your data, we will securely delete or anonymise it. If you request account closure, we will begin the data deletion process in accordance with our retention schedule, though some records may need to be retained for a defined period to comply with legal requirements. We do not retain data beyond what is necessary for the purposes described in this policy. You may contact our support team if you have questions about how long specific types of data are kept.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jl999 handles your personal data, please reach out to our support team at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe and will work with you to resolve any concerns. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically to stay informed. Continued use of the jl999 platform after any updates have been published constitutes your acceptance of the revised policy. For additional information about your rights and our platform rules, please visit our FAQ page or review our Terms and Conditions.
Our FAQ covers the most common questions Filipino players ask about accounts, payments, and data — all written in plain Philippine English.